A continuous improvement process is the activity of analyzing the processes used within an organization or administration, reviewing them and making adjustments to permanently minimize errors.[1]​.

As a concept, continuous improvement emerged in the century with the intention of improving products, services and production processes. It postulates that improvement is a general and stable attitude in the processes. When there is growth and development in an organization or community, the identification of all processes and measurable analysis of each step carried out is necessary. Some of the tools used include corrective and preventive actions and analysis of member or customer satisfaction. This is the most effective way to improve quality and efficiency in organizations.

In the case of companies, quality management systems, ISO standards and environmental evaluation systems are used to achieve total quality.

It basically uses 6 pillars for its development:[2]​.

Continuous improvement requires:

Continuous improvement can be carried out as a result of an escalation in services or as a proactive activity by someone carrying out a process. Continuous improvement should be seen as a sustainable and regular activity over time and not as a quick fix for a specific problem.

To improve any process, several conditions must be met:

Continuous improvement can generally be achieved by reducing complexity and potential points of failure by improving communication to protect quality in a process.

KAIZEN, the effective method for managing continuous improvement.